DivX, Inc. Software Refund Policy

If you are not satisfied with DivX software purchased directly from DivX, Inc. (DivX.com), contact us within 30 days of your purchase to receive a refund. Refunds requested more than 30 days after your initial purchase date will not be issued unless the transaction was subject to a fraudulent purchase.

For returns, visit the customer service web page or contact the phone number/email address noted on your invoice.

Any software purchased on CDs must be unopened and returned within 30 days of purchase. CDs must be received and processed before a refund will be issued.

All shipping, handling and delivery charges are non-refundable.

If you are issued a refund, it should appear on your credit card statement within 48 hours. Upon receiving your refund you must uninstall or stop using any software products for which you no longer posses a valid, purchased license. DivX, Inc. reserves the right to disable any product keys and/or serial numbers issued to you for the refunded products.

The DivX, Inc. refund policy applies only to software purchased directly from DivX, Inc. (DivX.com). If your software was purchased through a 3rd party, it must be returned to the 3rd party and is subject to the return policies of that vendor.

To return your product, please contact our support team.

Additionally, our order support team is here to help 24/7. Send us an email and we will get back to you within 24 hours:

divx@asknet.com

Japanese customers: Please contact: divx-jp@asknet.com

Or give us a call:

USA and North America: (888) 412-9010 (Toll-free number)
Europe: +49 721/96458-8092

To return physical materials (e.g. CDs), ship the materials to:

DivX, Inc.
4780 Eastgate Mall
San Diego, CA 92121 USA